Saturday, January 7, 2012

Taking Care of Customers (and their parents) should be Second Nature

Saturday is skate day for Sk8terdude, at least whenever possible.  Today we are back at 2nd Nature which is now our "local" indoor skatepark, thanks to the demise of both Vertigo and Haven Skateparks in Connecticut.

By "local" I mean a delightful 50 minute drive if there's no traffic - not exactly a convenient "drop and go" location for me - so once I again I am hunkered down in the parent lounge.  I'm thankful for the small things they heat!  A big improvement over my recent sojourn to New Jersey, which I blogged about last week.

In addition to the heat (admittedly, it's close to 60 degrees outside - a rare January experience indeed - so maybe the heat isn't that critical), they also had the good sense to take care of parents with this lovely little setup:  a microwave, a keurig, and a selection of herbal teas and coffee.

Now if these guys managed to get it together long enough to think about the comfort and convenience of the parents (and maybe even the employees?), could it be that difficult for other skateparks to do the same?

I've said it before and I'll say it again.  It's good business to take care of the parents who drive the kids to the park and pay for the sessions (and the merchandise).  Seriously.

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